When something is not right

A dish is missing from the ordering page#

Almost always it is set to sold out. Look in the dashboard under Menu; a dish that is switched off looks exactly like a deleted one on the ordering page.

Second most common case: it sits in a category that looks empty itself, because every other dish in it is off.

No orders are coming in#

Go through it in order:

• Are opening hours saved, and does one of them cover right now?
• Is there a special day on today that closes the shop?
• Are orders paused?
• Is at least one order type switched on?
• Is at least one dish available?
• For delivery, is a delivery area set up, and does the guest's address lie inside it?
• Is the cap on orders per time slot so tight that every window is full?

The confirmation link says it has expired#

The link confirms by itself as soon as the page is open. You do not have to click anything for that; the button on it is only the fallback, for when JavaScript is off in the browser or the page gets stuck.

Why merely fetching it does not already do the job: many mailboxes fetch the links in a mail on their own, to check them. A link that got redeemed by that would be used up before a person ever clicked it, and would report on every device afterwards that it had expired. That is why the opened page confirms and not the fetch.

If the message shows up anyway, the link really is old: it is valid for one hour. Request a new one on the sign-in page.

⚠️ The page behind the link confirms and says so, nothing more. It does NOT sign you in there, and that is deliberate: you usually read the mail on your phone and signed up at your computer. You get signed in where you are sitting.

That is because the waiting screen on the first device moves on by itself as soon as the confirmation has happened anywhere. It does not matter where you confirm: you can sign up at the computer and open the mail on your phone. If the sign-up window is no longer open, just sign in the normal way.

After fifteen seconds the waiting screen also offers a field for the six-digit code that is in the same mail, under the button. That is the second way, and the better one when the link does not arrive at all.

I have to reload the page to see anything new#

You do not. The order list, the kitchen screen, Deliveries, Reservations and the overview fetch new data by themselves, in the browser as in the app, in the very moment it comes about.

If a screen does stand still, the connection has almost always been gone. It catches up after a minute at the latest, and immediately as soon as the window comes back to the front.

The guest gets no confirmation#

Check in the dashboard under Notifications whether the confirmation is switched on. With SMS, also check whether the amount included in your plan is used up and the credit is empty.

When e-mails fail to arrive, a look in the guest's spam folder is worth it before you search any further.

An order was paid for but does not show up#

Then the payment's reply never reached us. Support can look into a case like that; the order number and the rough time are enough for it.

The kitchen screen stays silent#

Tap “Sound on” once on the device. A browser plays no sound before somebody has clicked on the page, and that decision counts per device.

If tickets are missing entirely: is the screen set to a station that does not show that column? Switch to “Everything” at the top of the board.

The button does not appear on my website#

Usually the code has landed in a field that treats HTML as text. Wix, WordPress and Squarespace each have a proper place for it; the guide at flavoso.com/en/embed shows where.

After that the check in the dashboard helps: it tells you whether the code really is being loaded on your page.

Reaching support#

By e-mail to support@flavoso.com, or through the help assistant at the bottom right: it prepares the request, you send it off.

What helps: the name of the restaurant, the address of the ordering page and, when it is about one particular order, its order code.