Go to website

ManualPayment

Payment

On site or online through Stripe; the money goes straight to the restaurant.

On site

Paying at pickup, at the door or at the table is always possible and needs no setup. For many restaurants it is the only way, and Flavoso works fully like that.

Online

For online payment you connect a Stripe account. That belongs to the Pro plan and above.

The money goes straight to the restaurant's own account. Flavoso is not the payee, never holds anyone else's money and keeps nothing back; Stripe settles its own fees with the restaurant.

Which methods the guest is offered depends on what is enabled in the restaurant's Stripe account: card, Apple Pay, Google Pay, Klarna and more. Flavoso does not decide that.

Flavoso: the order only

Guest

pays at checkout

Payment provider

Stripe, the restaurant's account

Your bank account

less Stripe's fee

Flavoso is never the payee and never holds anyone else's money.

The monthly fee is charged separately, and there is no commission per order.

The path of the money. Flavoso stands beside it and never in it: the amount goes from the guest through the payment provider straight into the restaurant's account.

Connecting, step by step

  1. 1

    Pick a provider

    Under Settings, tab Integrations, is the “Online payment” card with the list of payment providers. Stripe is the one that runs in full.

    Dashboard, Settings, Integrations

  2. 2

    Sign in at Stripe

    The button takes you to Stripe. There you sign in with your existing account or create one. Flavoso sees neither your password nor your account details along the way.

  3. 3

    Come back

    Stripe sends you back into the dashboard. The connected account is then in the list, with the state Stripe reports for it.

  4. 4

    Show at checkout

    One switch per account. Only once it is on does a guest see online payment in the ordering flow. That keeps “connected” apart from “switched on”, and it is why a freshly connected account changes nothing on the ordering page.

app.flavoso.com/en/settings/integrations
The “Online payment” card on the “Integrations” tab. For each connected account it shows the status Stripe reports for it, and the switch that makes it visible at checkout in the first place. Connected and visible at checkout are two different things.

Unpaid orders

If a guest abandons the online payment, the order is not paid. It therefore shows up neither as work in the kitchen nor as revenue in the numbers. That is deliberate: an abandoned checkout is not an order.

If the payment provider's confirmation arrives late, the order appears after the fact, as soon as the confirmation is there.

Refunds

You make a refund at Stripe, not in Flavoso. That is where the money sits, and it is the place that keeps a record of it.

Afterwards you can mark the order in Flavoso as cancelled, so it no longer counts towards revenue.

Still unclear? Ask the assistant at the bottom right or write to us