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ManualNumbers and reporting

Numbers and reporting

Revenue, orders, average ticket, the trend, bestsellers, peak hours, visitors, accounting and export.

The overview

Revenue, the number of orders and the average ticket over the chosen window, plus the trend as bars, the best-selling dishes and the hours people order in.

The window switches between today, seven days, thirty days and a year. Your choice is still there the next time you open it.

The two arrows next to it page through the windows: on seven days, a click to the left shows the seven days before. On a phone a swipe across the page does the same, on a computer the arrow keys as well. Below the buttons it always says which days are meant right now. The offset is not remembered: the next time you open it, the current window is back.

The tiles can be rearranged, hidden and made wide or narrow. Anyone who looks for the same thing every morning should find it at the top left.

Saved compared with a platform

One of the tiles works out what the same orders would have cost at 13 percent commission. That is not a claim about any particular provider, it is a calculation with a common rate, and it is there because it answers the real question: is this worth it.

Visitors

Separately from that stands who was on the ordering page without ordering: page views, visits, where they came from, entry and exit pages, device type and country.

Page views and visits are not the same thing. A view is one page opened, the same page twice included. A visit is one device on one day, no matter how many pages it opens.

Only visitors who agreed in the banner are counted. So the real numbers are likely higher than the ones shown, and anyone comparing them with another statistic should know that.

app.flavoso.com/en/analytics
The visitors page. At the top four tiles: page views, visitors, the orders that came from them, and the “Conversion rate” as a percentage. Below that tipping and reservations, then “Views over time” as bars per day, and at the bottom “Where guests drop off”: the funnel from “Opened the page” to the submitted order.

Accounting and export

Accounting and export have their own entry in the sidebar, right below Visitors, at /export. At the top is the VAT of the chosen period, below it the files for your tax advisor (chapter Tax and bookkeeping), and at the bottom the data export.

In the data export you choose what goes in: orders, line items, VAT per day, guests, reservations, menu and tables. Every tick becomes its own sheet in the file.

It takes the period from the top. You can change it as from-to or with one of the buttons: this month, last month, this year, everything. Every button fills both fields, start and end.

The formats are Excel (.xlsx) and CSV. CSV holds one single table, so exactly one tick stays there. If you need several sheets, take Excel.

Per order the file holds the date, the code, the requested time, the order type, the status, the payment method, the subtotal, the delivery fee, the discount, the tip, the total and the guest's details.

Export is in every plan, but only for people who have the area Numbers and visitors. The guest list holds phone numbers; it does not belong in everyone's hands.

It is deliberately only in the browser, not in the app: a spreadsheet is something you want to open where you are going to work with it.

app.flavoso.com/en/export
The data export on the Accounting page. At the top “What goes in” with the seven data sets to tick, below that “Which period” and the choice of format. The button at the end creates the file.

Still unclear? Ask the assistant at the bottom right or write to us