Account and security

Signing in#

You sign in with e-mail address and password. A second factor through an authenticator app is strongly recommended and can be switched on in your account.

With the second factor you get recovery codes. Print them and keep them in a drawer, not in the same app as the second factor.

Forgotten password#

The sign-in page has “Forgot password?”. The link goes to the stored address and is valid for one hour.

⚠️ This has to start in your own browser. A link triggered by somebody else does not work for the recipient.

If you cannot get into your mailbox either, contact support. Before anything happens we check that the request really comes from the owner; that protects against a stranger asking for the same thing for this restaurant.

The profile#

First name, last name, form of address and language. The form of address is optional; it decides how our e-mails begin. Without it they open with a neutral greeting.

The language in the profile is the language of the e-mails to you. The language of the ordering page is the guest's choice.

Notifications#

Under Account, tab Notifications, you set what you yourself want to be told about and how: new order, delivery ready, new reservation, billing. It applies to you personally, in every restaurant you belong to.

Not to be confused with the notifications to GUESTS. The restaurant sets those under Settings. In detail in the chapter “Notifications”.

Deleting your account#

You can delete your account. This ends your access; order data subject to tax retention obligations stays stored for as long as the law requires and is removed after that.