Regulars and the stamp card

Recognising regulars#

Flavoso counts which visit an order is and writes it on the ticket: “order no. 7”. On top of that, the numbers say what share of orders comes from guests who came back.

This is in every plan and costs nothing, because it costs nothing: it is a number out of data that is there anyway. A guest you recognise on their seventh time is the cheapest marketing channel a restaurant has.

The stamp card#

You set after how many orders there is a reward and which: a percentage off the food, a fixed amount or a particular dish for free. Guests collect the stamps in their own account in the Flavoso app, and the card always shows them how far they are.

Redeeming happens in the app at checkout, with a switch above the total. The discount then shows as its own line on the order, for you in the panel and for the guest. A full card stays full until it is redeemed or expires; anyone with more stamps than one card needs keeps the rest for the next one.

You set it up under Settings → Stamp card. Switching it on works straight away: the default is 10 % off after 10 orders. If you pick another reward and leave its field empty for now (a free dish without a dish, say), the last saved reward applies until then, and the field says what is missing. The preview next to it shows the card in the app and the hint on your ordering page.

It belongs to the Pro plan and above, because unlike recognising a regular it actually gives something away.

What earns a stamp#

A stamp arrives when you complete an order. An order that is still running shows on the card as a dashed field and counts only once completed. A cancelled order never counts, an online order only once it is paid.

Whether an order earns a stamp is fixed when it is placed: only with a customer account, only while the card is on, from your minimum order for a stamp (food value before discount) and only for the order types you ticked. The order that redeems a reward gets no stamp of its own, just like on a paper card.

If you want, stamps expire: anyone who does not order for as long as you choose under “Stamps expire” (3, 6, 12 or 24 months) starts again at zero. The period starts when you save; nobody loses anything on the day of the change. Under “Regulars” each guest shows when their stamps expire.

• A reward can only be redeemed when paying on site and from the minimum order to redeem. For a free dish it has to be in the basket; the list price of one portion is taken off, extras stay paid.
• The discount is never larger than the food value. The delivery fee and the tip are always paid.
• Two devices trying to redeem the same full card at once only manage it once; the second one gets “just redeemed”.

When you change something#

Collected stamps stay whatever you change; what you set applies to what comes after. The tab repeats this briefly behind the question mark at the rules.

• Threshold: the new number applies. Someone with 8 stamps needs 4 more at 12, and has a full card at 6.
• Reward: applies from the next redemption. What has already been redeemed stays on the order with the amount of the time.
• Minimum order and order types: apply to new orders. Stamps already earned stay.
• Switching off: no new stamps are added and nothing is redeemed. Collected stamps stay, and guests see them again as soon as you switch back on.

Regulars in the panel#

“Regulars” in the sidebar shows what the card brings: how many guests have a card and how many of them came in the last 90 days, full cards, stamps given, rewards redeemed, the discount you gave, and the revenue of guests with a card along with its share. Plus the returning share, which counts every guest, with or without an account.

Below that the guests with a card, searchable by name, e-mail and phone and sortable by last order, stamps, full cards, orders, revenue or name. A click opens the guest: where they stand, when their stamps expire, and the history of every order with the reason why it earned a stamp or not.

Name, e-mail and phone are what the guest gave you with their orders, not what is in their account. If they delete their account, they disappear from the list; their orders stay in your revenue without a name.

Anyone in the team with the “Numbers and visitors” area can see the page. Setting it up and making corrections needs the “Settings” area.

Corrections and rewards at the counter#

Each guest has two corrections. “Add or remove stamps” is for the case no rule covers, such as an order that went through the till instead of the app, or a refund. “Reward given at the counter” takes off one full card when the guest gets their reward in person; you then give the discount at your till.

Every correction needs a reason and is listed with name and time in the guest's history. Nothing is edited or deleted; a mistake is fixed with a counter-entry, like in a cash book. Only what is there can be taken away, and two clicks at the same time take off a full card only once.

The discount in revenue and accounting#

A redeemed reward is a discount on the order, not a gift next to it. It shows as its own amount on the order, reduces its revenue and appears like that in the export and the booking batch. The figure “Discount given” on the Regulars page is the sum of these amounts.

A reward at the counter is known to Flavoso only as stamps taken off: you book the discount for it at your till, just like the sale there.

No account in the ordering flow#

An account is never required to order. Anyone who wants to order without one orders without one. The stamp card is an offer, not a hurdle.

That is a deliberate decision against the usual way. Forcing a sign-in before the basket costs more orders than a stamp card brings in.

⚠️ That is why only guests ordering in the Flavoso app with a customer account collect stamps. As soon as the card is on, your ordering page and the table page show a hint at the top in your colour: the reward and “Get the app”. The button leads to the matching store or, as long as the app is not listed there yet, to flavoso.com/en/app, which explains the app for guests. Without Flavoso branding (Premium) it says “in the app” instead of “in the Flavoso app”.