The AI help

What it is#

At the bottom right of the website, the handbook and the dashboard there is a round button with a speech bubble. Behind it, an AI answers questions about Flavoso, in the language you ask in. It is included in every plan and works without an account, too.

Its knowledge is this handbook including the plans, nothing more. It does not search the internet, and what is not written here, it does not know; then it says so instead of guessing. The answers are written by Google Gemini (see “Data and privacy”), no human reads along.

It knows where you are: on which page of the dashboard or in which chapter of the handbook. “What can I do here?” and “Explain this page to me” are therefore valid questions.

In the dashboard it also knows the state of your restaurant: which order types are on, whether ordering is paused, whether opening hours, delivery area, address, legal notice and menu are in place, and, depending on your role, today’s numbers. To “What is still missing?” or “Why are no orders coming in?” it therefore answers with what is really open for you instead of a general list. It only sees what your role sees in the dashboard, and it changes nothing while doing so.

It works out what you save compared with a delivery platform: from your monthly online sales and the platform’s commission, against Flavoso’s fixed monthly price. It calculates with the real prices instead of estimating; the calculation appears as a small table under the answer. If you name no commission, it uses 13 percent, and without a plan the most expensive one.

Taking you there instead of searching#

To a question it answers with the information itself. If a page or a chapter helps further, it also appears as a button under the answer; one click opens it.

If you explicitly ask to be taken somewhere, it switches the page itself: “Take me to the opening hours”, “Open the menu”, “Navigate me there”. “There” means the button under its last answer. A question like “Where do I set the delivery hours?” never triggers a switch, only a button.

If the page has entries that are not saved yet, it does not switch but asks: switch anyway, open in a new tab, or stay here.

What happened is shown in a line of its own under the answer, for example “You are here now: Settings › Times”. If the way leads to a section of the handbook, the page scrolls to it and frames it briefly. The window stays open and the conversation is kept, also when moving between website, handbook and dashboard.

It only offers pages your role is allowed to open. Someone who only drives deliveries gets no way to the menu.

What it switches for you#

In the dashboard it switches things when you ask: order types on and off (pickup, delivery, table ordering, table QR), allowing or ending pre-orders, pausing ordering for a while (“no orders for half an hour”) and opening again, marking a dish as sold out and offering it again. It does none of this by itself: the change appears under the answer with “Confirm” and “Cancel”, and only your click switches it. Afterwards the receipt is shown under the answer. If a name fits several dishes, you choose from up to four. The same rules and rights apply as in the settings: what your plan does not include, it does not turn on, and without the settings or menu area it proposes nothing there.

Everything else you set yourself; the AI help takes you to the right place. On the website and in the handbook it does not change anything.

When it cannot help#

Then it prepares a request to support, right in the chat: subject and text are already filled in from what you told it. You check, change if needed, and send it. Nothing is sent before your click; the reply comes from a human by e-mail.

Limits#

It gives no tax or legal advice and promises no feature that does not exist. It can be wrong: for money, law and billing, what the dashboard and this handbook say is what counts.

So that it stays available for everyone, the number of questions is limited, more tightly without an account than in the dashboard. The history stays only in your browser until you close it; the bin at the top of the window deletes it at once.